Vehicle Solutions Group, an EquipmentShare company, is an all-Tesla EV rental solutions company with one of the largest privately held EV fleets in North America, offers rideshare, short- and long-term rentals, subscription services, leases, and body shop partnerships. Their fully digital, contactless platform delivers a flexible and modern rental experience. Through its partnership with Standard Fleet, VSG has streamlined operations by automating previously manual tasks, significantly improved payment collection rates, and enhanced the rental experience for both customers and corporate partners.
Inefficient manual billing process that required extensive back-and-forth communication with guests, hours spent on reconciliation, and extended collection cycles, with only 75% of payments received within the 30-day target period.
Inefficient manual billing process that required extensive back-and-forth communication with guests, hours spent on reconciliation, and extended collection cycles, with only 75% of payments received within the 30-day target period.
Nearly 100% payment collection rate with daily payments and a fully automated reconciliation process, eliminating hours of manual work previously handled by dedicated teams
Physical key handoffs to customers created bottlenecks, delays during pickup/return, and complications, including broken keys, scheduling conflicts, and increased administrative overhead.
Standard Fleet’s Bluetooth-enabled digital key, Charge Key, for contactless vehicle access for renters, drivers, and staff.
Eliminated manual tasks related to physical key handoffs and modernized customer experience by providing fully contactless rentals using digital keys
Staff had to use 3 systems to manually track vehicle returns, battery levels, and locations.
Centralized fleet management with geofencing and Slack alerts for real-time tracking of returns, charge levels, and vehicle activity
Enhanced operational efficiency with a single unified platform replacing three separate systems for fleet management, plus automated alerts for collisions, maintenance needs, and geofence boundaries
Renters often felt anxious about charging with EV rentals.
In-app displays nearby charging locations to reduce customer range anxiety, with the ability for customer support to send charging locations directly to the vehicle’s navigation
Charge Key app provides a user-friendly digital key for renters and helps them easily locate charging stations compatible with their vehicle
