Total Recon Auto, the largest certified Tesla Collision Center in the Washington, D.C., Virginia, and Maryland region, operates two high-volume locations in Rockville and Laurel, Maryland. As a leading certified body shop ordering the most Tesla parts in the country, Total Recon turned to Standard Fleet to streamline vehicle management and address growing operational complexity during its expansion. The partnership transformed their repair and delivery process, allowing both locations to efficiently service and return hundreds of vehicles each month.
Approximately 30% of Tesla customers arrived to drop off their vehicle without physical keys, forcing staff to turn them away or reschedule appointments. This resulted in significant scheduling challenges and a decrease in customer satisfaction.
A digital authorization system that enables customers to provide vehicle access to Total Recon quickly at drop-off, eliminating the need for physical key handoffs
Eliminating all customer turn-aways due to missing physical keys
Shop technicians spent over 2 hours per week away from their workstations on preparation work — searching for vehicles in a massive lot filled with similar-looking cars, running back and forth for keys, and performing other non-service tasks.
Providing technicians the ability to monitor service alerts, battery levels, and vehicle status in addition to locating vehicles easily in a lot
Enhancing service efficiency by enabling technicians to remotely monitor vehicle status and quickly locate vehicles, resulting in more time spent at workstations
Total Recon staff collectively spent over 90 hours per month handling operational challenges, such as missing keys, repositioning double or triple-parked vehicles, and physically verifying vehicle statistics.
Standard Fleet’s mobile app functions as a universal digital key for all vehicles on the lot, allowing for hassle-free lot and key management by all Total Recon staff.
Simplifying lot and key management with universal key access, fleet dashboards, and location tracking
Their growing operations demanded a robust vehicle security system with secure, trackable access management.
Geofenced location alerts, vehicle immobilization, and user-specific profiles allow Total Recon to efficiently monitor unauthorized behavior or use.
Protecting assets with user-based access control, automated location alerting, and vehicle immobilization.
