EV Access, an EV rental and leasing company in Arizona, partnered with Standard Fleet to transform their operations through automated payment collection and processing, digital vehicle access, and comprehensive fleet management tools. Through this partnership, EV Access has eliminated manual payment collection overhead, built a sustainable private operation independent of third-party rental platforms, reduced vehicle recovery times by 71%, and enabled proactive fleet maintenance through real-time vehicle monitoring.
When a customer wanted to extend their rental period or pay for vehicle charging, it required constant staff intervention to handle hundreds of daily, weekly, and monthly payment transactions—overwhelming operations as the fleet scaled. Payment collection was inconsistent, with customers often going 5-7 days without paying before the vehicle could be recovered.
Charge Key, Standard Fleet's Bluetooth-enabled digital key app, lets customers control their vehicles, pay for EV charging, and extend their rentals instantly with automatic payment collection. Vehicle access is tied directly to payment status—when a customer pays, they get access to the car instantly.
EV Access now processes $100k+ weekly through automated rental extensions using Charge Key, eliminating pricing negotiations and manual overhead that previously consumed staff time. Payment collection rates have increased from ~70% to over 100% (including charging revenue).
When necessary, vehicle recovery would take 5-7 days. During this time, vehicles would continue to accrue outstanding charging payments and EV Access would lose potential rental revenue.
Digital key access is automatically revoked when rental periods end, securing the vehicle until a reservation is made. This eliminates extended recovery negotiations—the car is already secure, and customers simply need to create a new reservation to extend access, making the interaction straightforward and service-oriented.
Average vehicle recovery time has dropped from 7 days to 48 hours, a 71% reduction. By automatically issuing keys tied to paid rental periods, EV Access maintains better customer relationships while protecting revenue. Customers now proactively ask for help extending rentals rather than avoiding payment.
Vehicle issues, such as low tire pressure, battery drain, and service alerts, were only discovered after customers reported problems or after vehicles had already failed.
Standard Fleet provides real-time Slack alerts for collisions, low tire pressure, and service issues. Daily CSV exports provide fleet-wide visibility into charge levels, tire pressure, and maintenance needs. Digital key sharing enables seamless handoffs to repair shops and vendors.
The operations team now identifies and resolves maintenance issues before customers even notice them. Proactive monitoring has reduced unexpected downtime, improved vehicle availability, and streamlined vendor coordination through temporary digital access provisioning.
EV Access relied on external platforms for rental functions, which limited their control over revenue streams, customer relationships, and operational data.
Standard Fleet’s payment platform, combined with comprehensive fleet management tools, enabled EV Access to build a fully self-sufficient ecosystem. Features like digital keys, fleet dashboards, granular reporting, and automated daily payouts have provided the infrastructure for independent operations.
EV Access now operates independently, with the infrastructure to generate revenue and manage the customer experience end-to-end. This establishes a scalable foundation for continued growth across Arizona's EV rental market—on their own terms.
EV Access's partnership with a large tire provider has required vehicles to be inspected twice monthly, with detailed tire tread measurements and photo documentation. Managing this compliance manually across hundreds of vehicles was labor-intensive and prone to gaps.
Integrated activity logs now capture detailed trip data, including odometer readings, charge percentages, and speed metrics. The team uses Standard Fleet's monitoring tools to track which vehicles are due for inspection and coordinate with their inspection workflows.
EV Access has maintained compliance with contractual inspection requirements while gaining deeper operational insights. The activity log helps identify vehicles with excessive wear patterns or unusual usage, enabling targeted maintenance interventions.
